Excellent customer service – ASK STARCO
We deliver value beyond the products, especially because our Customer Care teams have a high level of technical and application know-how, allowing for professional guidance and support. We have the competence and capacity to customise our supply to suit customer needs and strive to give our customers the best possible service. In STARCO we call good service “ASK”, short for Availability, Service and Knowledge. To us it means:
- We are AVAILABLE and rapidly respond to customer requests
- We are SERVICE-minded and proactive when solving minor or major requests
- We have KNOWLEDGE about products, applications and customers, which we use for building strong customer relations and optimising the solution for the customer.
Needless to say that on-time DELIVERY of the right product, in the right quantity, with the needed documentation is a matter of course. The optimum delivery requires close dialogue with our customers and insight into their business.